From an OverDrive blog post: More people are downloading eBooks and more from the library than ever before. Due to this increased usage, many of our public, school, and college library partners have received more questions about the service from first-time patrons. (What software do I need? How do I authorize my device?) We also know that when a returning user gets a new device, there may be additional questions.
To make it easier for users to get the answers they need about the devices they own, we’re rolling out My Help beta on all ‘Virtual Branch’ websites over the next week. My Help provides information for getting started and assistance for a user’s specific computer or device.