Each Friday before the ALA Conference, the Independent Reference Publishers Group (IRPG) gets together to have a program and discussion of issues surrounding reference publishing. The ALA Annual meeting was no exception. A large group of publishers and librarians gathered to figure out, “how did we get here?” A panel of librarians, LIS instructors, reference contributors, and wholesalers, organized by Peter Tobey at Salem Press, presented some thoughts and challenges for reference content and reference publishing. A summary of these comments is below. The panelists included: Buffy Hamilton, a teacher/librarian from Creekview H.S. in Canton, GA and blogger at The Unquiet Librarian and 1/4 blogger for Libraries and Transliteracy; Sue Polanka (me); Dave Tyckoson, Associate Dean of the Madden Library, CSU – Fresno; Bernadette Low, a frequent contributor to reference content from the Community College of Baltimore City; William Taylor, Manager, Continuations iSelect (R) and Standing Orders at Ingram Content Group; and Jessica Moyer, a doctoral candidate in literacy education at the U of Minnesota and instructor of a MLIS reference course. Continue reading
The National Federation of Advanced Information Services (NFAIS™) is organizing a one-day meeting – Improving the User Search Experience Part I: Leveraging Technology, to be held on May 14, 2010 at the Lyrasis Office in Philadelphia, PA, from 9:00am to 5:00pm. Virtual attendance is optional for those unable to travel to Philadelphia.
While content itself continues to form the foundation of modern information solutions, the real differentiator is becoming the broader “user experience.” Today’s information seekers expect a seamless, multi-sensory, interactive – and enjoyable – search experience that is their benchmark for an acceptable information retrieval service. Their product loyalty and satisfaction are “driven by a different set of values that goes beyond content and extends to the experience of using that content.” Content providers and librarians need to be acutely aware of the overall “experience” that their products and services provide. Continue reading